If you’re a designer, freelancer, or creative professional, chances are you’ve had to navigate the tricky terrain of dealing with a difficult client. Maybe it’s someone who constantly changes their mind. Maybe it’s someone who talks down to you or assumes they know your job better than you do. Or maybe it’s someone who’s flat-out rude. Whatever the case, dealing with a difficult client can test your patience, professionalism, and even your love for your craft.
Recently, I had a meeting with a group of high-profile clients—a millionaire from a popular female brand, a luxury interior designer with a sharp tongue whilst also being a little scatty, and a fellow designer who always insists she knows best. All wealthy, all powerful, and all, frankly, not my kind of people. I walked out of that meeting thinking, “They’re not my people”—and I meant it. But here’s the thing: I stayed professional, did my job, and held it together. And that’s what this blog is all about—how to remain professional even when you’re internally throwing up a middle finger.
1. Don’t Take It Personally
This is easier said than done, especially when a client is being dismissive or condescending. But the truth is, their attitude says more about them than it does about you. When dealing with a difficult client, remind yourself that your worth isn’t defined by their mood or manner. Keep your ego in check, and don’t let their negativity become your burden.
2. Stick to the Process
One of the best tools you have when dealing with a difficult client is a strong, clear process. From briefing forms to design milestones and feedback rounds, having a structured approach can help keep things on track even when emotions get messy. Processes create boundaries—and difficult clients often need boundaries more than anyone.
3. Mirror Calmness, Not Chaos
When a client is erratic, aggressive, rude or controlling it’s tempting to match their energy. But that only escalates things. The power move? Stay calm. Mirror the behavior you want to see. If they’re raising their voice or getting snippy, respond with even more composure. When dealing with a difficult client, your calm can be your silent resistance and your biggest flex.
4. Find the Humour
Sometimes, all you can do is laugh about it later. Turn it into a TikTok. Share a meme. Journal about the absurdity. Finding humour in the chaos is a healthy way to process difficult interactions—and it reminds you not to take things too seriously. There’s real power in being able to laugh and move on.
5. Document Everything
This is your safety net. When dealing with a difficult client, always keep written records of decisions, agreements, and timelines. Confirm things via email. Summarise meetings. Protect yourself with clarity. Not only does this cover your back, but it also often nudges the client into being more thoughtful and less reactive.
6. Set Your Own Boundaries
Just because someone is paying you doesn’t mean they own you. You can be respectful and still say no. You can be professional and still call out unacceptable behaviour. Dealing with a difficult client doesn’t mean tolerating abuse. Learn to say things like, “That tone isn’t helpful” or “Let’s keep things focused on the project.” You’re not just a service provider—you’re a person.
7. Play the Long Game
When you work for an agency, the client isn’t really your client—but you still have to deal with them. In these cases, walking away might not be an option. Instead, play the long game. Focus on building credibility with your team, maintaining your professionalism, and documenting your contributions. Sometimes, the best outcome is showing your leadership that you can handle tough clients without losing your cool. That way, when there’s a chance to switch accounts—or when someone asks who should lead a better project—your name’s the one they remember.
Final Thoughts
Dealing with a difficult client is something most of us will face at some point, and it’s never fun. But every tough interaction is also a learning experience. It’s a chance to reinforce your boundaries, refine your process, and strengthen your resilience. And hey, if nothing else, at least it makes for a great story.
Stay calm. Stay classy. And maybe save the rant for your next TikTok.